Overview of Our Refund and Returns Policy
Welcome to our refund and returns page for our online shop selling exquisite crystals and minerals. We understand that shopping online has its unique challenges and we aim to make your experience as smooth as possible. Our policy ensures that if you are not fully satisfied with your purchase, you can return it within a specific time frame without any hassle.
20-Day Refund Window
Our refund and returns policy lasts for 20 days from the date of your purchase. If you wish to return an item, simply ensure it is in its original condition and packaging. This allows us to maintain the quality of the items we sell and offer the best experience for all our customers.
How to Initiate a Return
To initiate a return, please contact our customer service team via email or our website’s contact form. Provide your order number and a brief description of the reason for the return. Once we confirm your request, we will provide you with instructions on how to send the item back. Refunds will be processed through the same payment method you used during the purchase.
Your satisfaction is our priority, and we take pride in the quality of our crystals and minerals. We believe transparency is key, and we hope this page provides clarity on our refund and returns policy.